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Quality Assessment Form
Note:-
Fields marked with (
) are compulsory.
General Information
Name
Company
Email ID
Contact No.
Overall performance
Quality of work
Quality Comments
Quality Rating
Poor
Fair
Good
Excellent
Quality Areas on Improvement
Personnel
Personnel Comments
Personnel Rating
Poor
Fair
Good
Excellent
Personnel Areas on Improvement
Business Relation
Business Comments
Business Rating
Poor
Fair
Good
Excellent
Business Areas
Timeliness of Performance
Timeless Commments
Timeless Rating
Poor
Fair
Good
Excellent
Timeless Areas on Improvement
Customer Satisfaction
Customer Commments
Customer Rating
Poor
Fair
Good
Excellent
Customer Areas on Improvement
Cost/Budget Control
Cost Commments
Cost Rating
Poor
Fair
Good
Excellent
Cost Areas on Improvement
To help us monitor the quality of the service we offer and so that we can continuously improve the service delivery, please complete this form.
Service Delivery
Based on a 1 to 5 scale, how satisfied are you with service you received
(1 indicates poorly satisfied and 5 indicates extremely satisfied. Please select box)
1
2
3
4
5
Client Interaction
1. Your perference of communication?
Telephone
Mails
2. How often are client calls held?
Weekly
Alternate week
Once in 2 months
Rarely
3. How often would we perfer?
Weekly
Alternate week
Once in 2 months
Rarely
4. Would you like if the recruiter called you every time before starting the role?
Yes
No
5. Did you give a timeframe for the work to be completed?
Yes
No
6. Was the work carried out with this timeframe?
Yes
No
7. Are you happy with the Priority given to this job?
Yes
No
Additional Comments or Suggestions
Quality of Service Provided
Please rate the quality by ticking the box that best reflects your opinion
1.Overall quality of the service provided
Poor
Fair
Good
Excellent
2.Quality of the information provided
Poor
Fair
Good
Excellent
Which of the following do you think our service has helped you achieve
a. Increase in productivity
Yes
No
b. Defect Reduction
Yes
No
c. Imporved space utilization
Yes
No
d. Imporved delivery times
Yes
No
e. Increased turnover
Yes
No
f. Improved equipment productivity/efficiency
Yes
No
g. Other (Please specify)
Quality Assessment
Would you recommend this service to a colleague or other organization?
Yes, I would recommend this service to a colleague (please give your comments)
No, I would not recommend this service to a colleague (please give your comments)
Do you have any comments regarding the service you recived from Talent Fusion, please feel free to jot down your views and suggestions and we shall be happy to implement it.
Thank You for taking the time and effort to complete this form, your comments and opinions will be used to help us improve and focus the services of the Talent Fusion.
Name
Company Name
Date